Returns Policy

YOUR RIGHTS TO CANCEL THE ORDER


You can end your contract with us: you have the right to cancel this contract if you wish. To exercise this right, you must notify PartyLite by emailing csuk@partylite.co.uk within a period of 30 days following delivery of the goods. Notification of cancellation takes effect when sent.

Provided that any goods which you have received under the cancelled contract have been returned (at your own expense) complete and in good condition to PartyLite within 14 days of your cancellation, you will be entitled to receive a full refund using the same means of payment as you used for your payment. 

This refund will be actioned as soon as PartyLite have visibility of the returned product being delivered to a designated address by the courier, currently UPS. This returns process will involve requesting a UPS shipping label from the Customer Services team, contactable at 01923 932606 or csuk@partylite.co.uk.

Summary of your key legal rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

  • up to 30 days: if your goods are faulty, you can get a refund
  • up to six months: if they can't be repaired or replaced, you're entitled to a full refund, in most cases
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract which you should read carefully.

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